Returns & Exchanges
At ZELLBURY, we want you to be completely satisfied with your fashion choices, which is why we offer a hassle-free 30-day return and exchange policy for all unworn items with original tags. Whether it is a fit issue or a change of mind, our streamlined process ensures your shopping experience remains effortless.
Initiate Your Request
Log in to your ZELLBURY account, navigate to your order history, and select the items you wish to return or exchange to receive a Return Authorization number.
Pack the Items
Securely place the items in their original packaging, ensuring all tags are attached and the original invoice is included inside the parcel.
Dispatch the Parcel
Drop off your package at any authorized courier partner location or schedule a home pickup through our returns portal for added convenience.
Quality Check & Refund
Once our warehouse team verifies the condition of the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing